Thank you for your interest in Redemption Plus! If you are a first-time customer, you will need to request an account in order to see prices for our merchandise. Please remember that we typically sell to family and bowling entertainment centers.

We place a hold on your credit card for the amount of your order plus 10 percent until the order amount has been processed. This should disappear after three business days. If you feel you have been overcharged please contact the our team or use our live chat service in the lower left-hand corner.

Yes, on occasion we drastically reduce the price on select items. You can view these items in the SALE category.

Unfortunately, sale items cannot be returned. Ticket values are subject to change.

DPL® is a fully integrated inventory management system. With each order from us, which you will upload into your POS system and update your inventory automatically. DPL® drastically reduces data entry time and increases order accuracy and reliability. The program is easy to use and the service is free for Redemption Plus customers.

Why is Redemption Plus requiring me to provide my payment information again?
In preparation for our upcoming website launch, we have upgraded our payment processing gateway to Paya. To maintain the highest standards of data protection and ensure strict compliance, sensitive card information was not transferred to the new system; this ensures your data remains protected under the most current industry security protocols.

Does Redemption Plus store my credit card information?
No. To ensure maximum security, we do not store your credit card data in our internal systems. Because we do not have access to your full card details, we cannot automatically move them to the new processor. This requires us to capture the information again to ensure your future transactions remain secure and seamless.

Who needs to provide this information?
For your protection, we can only accept and save new payment details from an authorized cardholder. Our team is required to verify the identity of the individual providing the card information.

What information will I need to provide?
When our team calls, please have the following ready:

• Your full billing address (to help us accurately match your account in the new system).
• Your primary credit card details.
• Any secondary or backup cards you would like saved for future orders.

How do I contact the team to update my account?
If you would like to resolve this immediately, the authorized cardholder can call us at:

1. Toll-Free: 1-888-564-7587
2. Direct: 1-774-365-6120